The role of an Enterprise Customer Success Manager at Canonical involves fostering customer loyalty and guiding customers through the complexities of Canonical's product offerings to improve their experience and achieve their objectives. This new and strategic position is key to minimizing churn and supporting expansion within current accounts. The CSM develops trust with customers by aligning expectations and suggesting additional services that enhance collaboration and alleviate challenges. The position requires interacting with a diverse range of stakeholders including IT managers and decision-makers while coordinating projects that meet individual customer needs. The CSM is also responsible for managing a portfolio of customers and identifying opportunities for growth or renewal risks. Additionally the role involves acting as a customer advocate internally to influence product development and improve overall customer satisfaction. The CSM works in a specialized team addressing various segments and must possess strong communication skills including fluency in French and English along with a background in IT and cloud technologies.
