As a key member of the Technical Support team at Dexcom you will support configuration analysis optimization and continuous improvement of Genesys Cloud CX capabilities. Your role will involve close collaboration with various teams to enhance contact center capabilities and facilitate effective operational adoption of changes. You will analyze call flows and interaction outcomes to identify improvement opportunities aimed at enhancing customer experience and operational performance. This involves working extensively on digital support channels and assessing platform performance through available operational data. Your contributions will drive the evolution of Technical Support at Dexcom ensuring high-quality customer support experiences across multiple channels.
