As a member of the Dexcom Product Support team, you will provide essential assistance to Latvian-speaking users through various channels such as phone, email, and web forms. In this role, you will address queries concerning Dexcom's apps and hardware, ensuring that users receive accurate troubleshooting advice and clear guidance. Your responsibilities include maintaining user accounts, processing replacements, and complying with quality and data privacy standards. You will also document interactions to maintain high-quality service while actively participating in product training to stay informed about new releases. This position requires you to foster relationships and create positive experiences for users and healthcare professionals alike, ultimately contributing to a supportive and collaborative team environment where everyone is encouraged to grow and succeed together.
