As a Product Support Representative, Spanish Speaker, you will engage with patients and their families, providing vital support by addressing product inquiries and resolving issues related to Dexcom's services and technology. Your role involves assisting Spanish-speaking patients in Spain and Andorra through various communication channels, ensuring they have a positive and productive experience. You will monitor and update patient accounts, offer technical assistance with mobile apps and cloud software, and maintain accurate records. As the frontline support, you will play a crucial role in helping the patients navigate their healthcare journey, ensuring compliance with standards while continually upholding high-quality service levels within the Technical Support department. Your empathetic approach will foster comfort and confidence amongst users of Dexcom products, as you provide guidance and reassurance during their interactions.
