The Head of Enterprise Support and Service Operations will lead EPAM's Global IT organization by overseeing technology support for a global workforce through multi-tier IT service desk operations and digital workplace technology. This leadership role involves managing a support organization of approximately 350 professionals while driving transformation initiatives such as integrating support functions into a cohesive model and implementing AI-driven service delivery. The director will also establish a clear direction for changing organizational needs and lead teams during structural changes necessitating workforce transitions and service model innovations. Accountability for measurable outcomes in service quality and experience will be pivotal while managing budget responsibilities that emphasize cost rationalization. Success in this role requires deep expertise in IT operations leadership and a proven track record of transformation and restructuring efforts.
