Currently we are looking for a new team member for the contact center in Šiauliai. In this position you will be responsible for communicating with customers over the phone assisting in resolving their issues providing suggestions and creating a positive customer experience. Do you think we are a good match? Then we are waiting for you in our team! Take YOUR part in #EnergySmart! You will contribute to creating a quality customer experience: serving customers through remote channels and ensuring professional and high-quality service; identifying customer needs and providing them with appropriate product and service offerings; aiming for personal and team sales and service quality goals; managing complex customer situations and constructively resolving arising issues; collaborating with the team and contributing ideas to improve customer experience. Work is organized during contact center working hours (Mon–Fri 8:00–20:00 Sat 9:00–17:00 Sun closed). Working hours are organized using aggregated working time accounting.
