The role requires providing professional support to players concerning game-related issues through written communication in English while analyzing and escalating complex problems to the necessary game development teams. A successful candidate must demonstrate fluency in written English and have a passion for gaming along with the technical aptitude to troubleshoot basic software and gaming platform issues. Additionally strong problem-solving skills are essential for diagnosing and resolving player inquiries efficiently. The candidate should thrive in a team-oriented environment contributing to group problem-solving and process improvement. Previous experience in customer or technical support within the gaming or tech industry is preferred alongside strong organizational skills for managing multiple requests and prioritizing effectively. Empathy patience and quick adaptability to new tools and systems are highly valued as well as familiarity with support ticketing systems. The offered salary is starting from 1440 EUR/month (gross).
