The role involves creating and configuring AI-powered tools and workflows specifically for quality assurance and technical support while developing instructions and prompts utilizing generative AI platforms. The candidate will prepare knowledge examples and reference materials for each tool and will test AI-generated outputs to determine accuracy clarity and completeness. Additionally the role includes refining prompts and instructions based on feedback and test outcomes updating existing tools in response to changes in processes or requirements and exploring new generative AI capabilities for practical applications. Collaborating closely with Quality Assurance Technical Support and Development teams to test and enhance solutions is essential. The ideal candidate should have hands-on experience with LLM-based generative AI tools like OpenAI or Claude be skilled in crafting clear structured instructions and possess a good understanding of JSON objects and APIs. While basic programming skills and experience in quality assurance or technical support processes are beneficial they are not mandatory. The salary for this position starts at 1780 EUR/month gross.
