As a Senior Technical Customer Success Specialist you will join a dynamic team at Oxylabs to ensure that clients receive maximum value from the web data solutions provided. Your primary focus will include supporting B2B customers via online chat phone and detailed email correspondence while also addressing their technical inquiries throughout the customer lifecycle. You will investigate customer requests gather relevant details and maintain consistent communication until resolution is achieved. A significant part of your role includes collaborating with technical teams to comprehend complex cases and deliver user-friendly solutions. This position operates on the evening shift from 5 PM to 1 AM EET and requires a strong background in customer-focused roles as well as a tech-savvy mindset that thrives on problem-solving and clarity in communication. This opportunity not only enables direct client engagement but also presents a career trajectory that can lead into areas like account management data analytics or product management within the company.
