As a Technical Customer Success Specialist at Oxylabs you will join a dedicated customer success team that empowers B2B clients ensuring a smooth experience with our web data solutions. Your role will involve supporting clients via online chat and email accurately addressing their technical questions assisting with product setup and swiftly resolving issues. Strong communication skills will be essential as you be their primary point of contact throughout the customer lifecycle while collaborating with technical teams to clarify complex cases. Your proactive engagement will contribute to maintaining high customer satisfaction by recognizing common concerns and providing actionable insights. This position requires a mix of technical curiosity and problem-solving abilities to effectively deliver solutions that build trust and ensure long-term success. You will be engaged in daily operational tasks overseeing client-specific communication channels while working day shift hours from 09:00 to 17:00 EET and gaining opportunities for career growth within various domains including account management engineering and data analytics.
