Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We’re looking for a Financial Crime Team Lead to make sure our External Enquiry Analysts are operating at the best quality performance. You'll handle customer and agent issues and look to resolve them quickly and efficiently. Up to shape what's next in finance? Let's get in touch. Managing and leading a team of employees Communicating company goals, safety practices, and deadlines to the team Motivating team members and assessing performance Assisting management with hiring and training, and keeping management updated on team performance Communicating concerns and policies among management and team members Searching for process/procedure optimisation and work improvements Meeting company SLAs Acting as point of contact for any internal and external escalations
Job Requirements
Fluency in English and Portuguese Excellent communication and writing skills 1+ years of experience managing a team of 5+ FTEs Relevant experience in AML, compliance, or card disputes Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.) The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines A solid understanding of the interplay between legal and business risk The ability to communicate effectively with members of various internal teams, outside counsel, and regulators Practical knowledge of SQL The ability to demonstrate sound judgement
