Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We’re looking for a Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day. To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated. Up to shape what's next in finance? Let's get in touch. Providing customers with a seamless experience to ensure confidence in using our features Delivering customer support through in-app live chat, phone, and email Representing Revolut by ensuring professional and consistent communication with customers Collaborating with international teams to resolve customer issues
Job Requirements
Fluency in English (C1+ level) Fluency in Spanish (native/C2 level) A bachelor's degree (must be able to provide at least a provisional certificate) Excellent communication skills The ability to explain complex issues in an easy and understandable manner Great writing, analytical, and IT skills To be independent with a problem-solving approach Excellent attention to detail Empathy and love for helping people The ability to handle multiple platforms at the same time To be driven and self-motivated with a highly flexible team player attitude Experience in banking, financial services, or sales
