Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We're looking for a Support Specialist to oversee complaints, creating a process that’s fair and transparent. You’ll be in charge of getting to the bottom of things, so you’ll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience. You'll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because we’re invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut. Up to shape what's next in finance? Let's get in touch. Handling incoming formal complaints within the regulatory deadline Identifying, analysing, and resolving issues Setting up and improving internal procedures Actively contributing to a culture where the fair treatment of customers is a priority Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible Collaborating with various internal teams, such as Product and Quality Assurance, to ensure efficient and effective complaint resolution Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end Staying up-to-date with relevant industry regulations and compliance requirements to ensure complaint-handling processes adhere to legal and regulatory standards
Job Requirements
A bachelor's degree (must be able to provide at least a provisional certificate) 18+ months of customer service experience Fluency in English (C1+ level) Fluency in Lithuanian (C1+ level) Excellent communication skills The ability to explain complex issues in an easy and understandable manner Great numeracy, analytical, and IT skills Impeccable attention to detail Empathy and love for helping people Drive and self-motivation, with a highly flexible team-player attitude An independent problem-solving approach
