Customer Service Specialist in electronic channels in Šiauliai.

Company:

We are Telia. We work to ensure that you have a connection everywhere and always, no matter what technology. We have invested more than anyone else in the development of Lithuanian telecommunications – over 1.5 billion euros. This allows us to always be one step ahead, and our customers to use the largest and most modern fiber-optic and mobile networks, and to be the first to try out new generation services.

Role:

Job Description

The customer service specialist position at Telia offers a dynamic and engaging role focused on communicating with clients effectively across digital channels. Employees tackle over a million calls annually while sending more than 9 million messages, aiming to provide optimal solutions and exceptional service experiences. Regardless of age or prior experience, new skills are cultivated through Telia's training, mentorship, and shadowing programs, instilling the importance of adaptability and positive engagement. The position requires a secondary education, proficiency in written and spoken Lithuanian, and familiarity with computers. Experience in sales and customer service, along with knowledge of foreign languages like English and Russian, is advantageous. The base salary ranges from €1,155 to €1,310, plus performance-based bonuses averaging €600, with a potential for additional rewards like a €520 newcomer bonus. Benefits include health insurance, retirement savings options, discounts on Telia products, flexible working hours, and opportunities for personal and professional growth.