As a Content Strategist in the Help Experience domain at Vinted you will be responsible for developing self-help content strategies and tactics aimed at enabling members to resolve issues independently. Your focus will be on creating high-quality accurate information for various self-help tools like the Help Centre and Chatbot. This role requires you to enhance content structure and usability to improve user experience while also liaising with teams across product legal and research to coordinate insights related to content performance. Additionally you will have the opportunity to conduct thorough content and data analysis to identify improvement opportunities. This position acts as a temporary cover for maternity leave from November 2026 to September 2028 and plays a vital role in maintaining the quality of member support experiences.
Job Requirements
To thrive in this role you should have proven experience in content creation and management techniques particularly for digital products. An autonomous work ethic along with strong problem-solving skills to showcase innovative content strategies is essential. You will need to effectively interpret research and data analyses to inform the strategies you develop. Your proficiency in copywriting and editing should aid in producing clear and impactful content. Strong organizational skills and a collaborative spirit are important as you will interface with various stakeholders to achieve the team's objectives.
